Privacy Policy

Last updated: September 2026

 

1. Who we are

Sorted Home Solutions (NZBN 9429051042721) is an Auckland-based renovation and home repair business. This Privacy Policy explains how we collect, use, store, share and protect your personal information in line with the Privacy Act 2020 and its Information Privacy Principles. By using our website or services, you agree to the handling of your information as described here.

 

2. Information we collect

We only collect personal information that we need to respond to enquiries, quote on and carry out work. This may include your name, phone number, email address, property address, project details and any photos, plans or documents you send us. When you visit our website, we may also collect technical information such as your IP address, browser type, pages visited and general usage data.

 

3. How we collect it

We collect information directly from you when you fill out an enquiry form, call, email or message us, request a quote, or engage us for work. Where needed, we may also collect information from third parties with your authorisation (for example, a property manager, real estate agent or insurer involved in your job) or from public sources such as council records relating to your property.

 

4. How we use your information

We use your information to respond to your enquiry, prepare quotes, schedule and carry out work, obtain consents and compliance documentation (such as CCCs, COCs and PS3s), invoice and receive payment, provide warranty and after-care support, meet our legal obligations, and improve our website and services. We will only send you marketing updates if you have agreed to receive them, and you can opt out at any time.

 

5. Sharing your information

We do not sell your personal information. We only share it where needed to deliver our services, including with our licensed tradespeople and subcontractors, suppliers, Auckland Council or other consenting authorities, insurers, and professional advisers such as accountants and lawyers. We may also disclose information where required or permitted by law. Anyone we share information with is expected to protect it and use it only for the purpose it was provided.

 

6. Storage and security

Your information is held securely in our business systems, email and job management software. We take reasonable steps to protect it from loss, misuse and unauthorised access, modification or disclosure, including password-protected accounts and limiting access to the people who need it.

 

7. Overseas storage

Some of the service providers we use, including our website platform (Wix) and cloud-based software, may store data on servers outside New Zealand. Where this happens, we take reasonable steps to ensure those providers protect your information in a way that is comparable to the safeguards in the Privacy Act 2020.

 

8. How long we keep it

We keep personal information only for as long as we need it for the purposes above, including to meet warranty, building, tax and other legal record-keeping requirements. When it is no longer needed, we securely delete or destroy it.

 

9. Cookies and website analytics

Our website uses cookies and similar technologies to make the site work properly, remember your preferences and help us understand how visitors use the site. You can set your browser to refuse or delete cookies, although some parts of the website may not work as intended if you do.

 

10. Your rights

Under the Privacy Act 2020, you have the right to ask for access to the personal information we hold about you and to ask us to correct it if it is wrong. To make a request, contact us using the details below. We will respond within 20 working days, and we may need to verify your identity before releasing any information.

 

11. Privacy breaches

If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

 

12. Contact us and complaints

If you have any questions, requests or concerns about your privacy, please contact our Privacy Officer at admin@sortedhomesolutions.co.nz or on 027 787 8460. If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz. We may update this Privacy Policy from time to time, and the latest version will always be available on this page.